I think if they will constantly improve there systems and they will adopt to new technology I think problems like this will never be repeated again. Are the problems described in the case likely to be repeated? Newer Post Older Post Home. Popular Posts Case Study Voluminous documents are manually sorted and stored by a number of staff at their warehouse.
When it broke down, work would stop and the staff would choose either data reconciliation or backup, which was costly and time-consuming. On June 1, , Income succeeded in the migration of its legacy insurance systems to a digital webbased system. Frequent breakdowns were addressed by the high-availability platform. How were the problems solved by the new digital system? Newer Post Home Older Post. Products should be constantly improved and new designs should always be made available. Incomes insurance processes were very tedious and paper-based.
Process Efficiency and Cost Savings: Time needed to design and launch new products was also reduced significantly. Partnership with Development Authority and Microsoft to launch the community web portal, Big Trumpet.
I think if they will constantly improve there systems and they will adopt to new technology I think problems like this will never be repeated again. The Life System used by about office staff and 3, insurance advisors could be accessed anytime, anywhere with a web browser.
Lack of flexibility, poor connectivity to the Internet, costly hardware and software maintenance, lack of hardware support, and frequent breakdowns of the mainframe that would bring operations to a grinding halt were some of the problems faced by Income due to the legacy system.
Office Services would log documents, sort them, and then send them to departments for underwriting. Refiling would again take about two days.
In the insurance industry, information systems are very important in ensuring product and services-competitiveness. A real-time hot backup disaster-recovery center was implemented, where the machines were always running and fully operational.
Hardware failures caused six days of complete downtime. They have extensive systems felxibility now and they launch an new products directly via eBao system. Maybe this will help them to be still more competitive in the future. For storage, all original documents were packed and sent to warehouses where, over two to three days, a total of seven staff would log and store the documents.
The business processes were tedious and complicated.
At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities. Saturday, 25 October Case Study: Products should be constantly improved and new designs should always be made available.
In one of the hardware crashes, it mosernization several months to recover the lost data. In addition, the IT team found developing new products in COBOL to be quite cumbersome and the time taken to launch new products ranged from a few weeks to months.
How were the problems resolved by the new digital system?
Similarly, the operations could be switched quickly to the new disaster recovery site without the need to rely on restoration of previous day data. The entire IT infrastructure was revamped and was replaced with a more robust, scalable architecture.
Case Study 2: Modernization of NTUC Income (pages 105-106)
In addition, Income also revamped its business continuity and disaster-recovery plans. Income had to train employees who had been accustomed to working with paper to use the eBao system and change the way they worked.
Frequent breakdowns were addressed by the high-availability platform.
Moving to a paperless environment, however, was not easy. Newer Post Home Older Post.
How well is Income prepared for the future? Staff members who would telecommute enjoyed faster caee to information, almost as fast as those who accessed the information in the office.
The benefits of Income reap from the new system are: In addition, Income also revamped its business continuity and disaster-recovery plans. The agent would then submit the forms at branches, from where they were sent nntuc couriers to the Office Services department.
The new system was immediately operational on a high-availability platform.
Case Study: Modernization of NTUC Income by Lamya on Prezi
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